Best IT Service, Maintenance and Support Company

Welcome to the home of the Virtualno Ltd.

The premier choice for computer sales, service and support, serving Business Park Sofia and the surrounding areas. We are more than just another choice for support…

The Virtualno Ltd. is dedicated to helping you solve your IT and computer problems. We tackle everything from your old DOS programs to complex server based networks. In the fast moving world of today's technology both individuals and companies are much more dependent on computers than ever. When there is a problem, you need fast reliable service. We offer COMPLEX IT SOLUTIONS to meet your needs no matter how small or large. Our staff of highly trained professionals holds some of the highest CERTIFICATIONS in the industry. When you call Virtualno Ltd., you can be assured that the technician in your home or place of business is a trained professional, with the honesty and integrity that you expect.

High-quality computer service at affordable rates.

Here is our managed services lifecycle:

Deciding on the right technology solution for home or business can be overwhelming. Virtualno Ltd. conducts a rapid, high-value assessment to identify opportunities for lowering expenses and improving computer systems and business processes. We identify residential and small business technology solutions to solve problems and save money. Virtualno Ltd. takes the confusion out of computer hardware, software, networks and training by providing complete customer solutions.

Consulting and Project Management

Virtualno Ltd. can aid your organization by providing project management services, or by instructing your current technical staff. Through our expertise, Virtualno Ltd. will enable your organization to better organize and plan projects, as well as manage (not just react to) crisis situations in a timely and effective manner.

Infrastructure Design

Virtualno Ltd. will design your computer system's infrastructure to custom specifications. This includes everything from LAN installations and host connectivity mapping out cabling. Disaster recovery procedures that include automated backup and tape library management can be developed to increase productivity and minimize down time. Whether creating a local area network with the latest emerging technology, or integrating new functionality and capacity into your existing LAN, Virtualno Ltd. will provide the most effective method of system optimization and upgrade strategies.


We can deliver all the equipment needed for your business discussed or not at the stage of the ‘Consulting’. We are offical providers of

В момента предлагаме продукти от продуктовата листа на две утвърдили се вече на пазара фирми:

J&M Tecnologies Ltd

Списък с продукти

Sky Company

Списък с продукти

Доставката се осъществява в рамките на 2 работни дни или на следващия ден в случай на спешност!


An organization is a social arrangement which pursues collective goals, controls its own performance, and has a boundary separating it from its environment. 

A computer network, often simply referred to as a network, is a group of computers and devices interconnected by communications channels that facilitate communications among users and allows users to share resources. Networks may be classified according to a wide variety of characteristics.

Antivirus strategy:

1. Train of the staff
2. Appropriate politics of configuration of the systems
3. Choose of anti-virus software which is trustful
4. Preventive actions for actualizing of the systems
5. Monitoring and administration


Custom Software Development

Virtualno Ltd. can custom-develop software for a wide range of requirements. Some examples include network management utilities, spreadsheets and backup/recovery tools. Our development staff can also assist your organization in the development of client server based end-user applications.

Network Support

Virtualno Ltd. provides it's clients with "Round the Clock" network support and offers the fastest response time in the industry to critical system failures. Virtualno Ltd. will never take your support problems "Under Consideration" or "Get back to you the following day." Providing 24 hour total LAN support, Virtualno Ltd. works after hours as needed to make system modifications and perform upgrades so as to not cause down time during production hours. Proactive support prevents critical problems before they occur. Our response time is unmatched by our competitors.

End User Support

Being a highly responsive organization we strive to provide the highest level of end-user support. From phone support to on-site assistance, our team of professionals will have the right combination of skills to keep end users content. Our staff will aid the end-user with application support, workstation and network errors, printing problems and overall solutions to any PC/LAN based questions, in addition to prevention of and recovery from, hardware failure.

Computer and Network Security

No matter how large or small your network is, network security should be your number one concern. All networks are vulnerable to hackers, blended attacks, and malicious programs without solid protection. Virtualno Ltd. can determine which products work with your network and computer processes. Virtualno Ltd. network security experts can review your network and set up multiple levels of security. Our certified technicians are well versed in security issues and solutions. They will insure that your software is fully updated with the latest security patches, install or test your firewall, and look for possible areas of backdoor access.


Since 1994, Virtualno Ltd. has been  providing help to those businesses in the Sofia area in need of understanding and implementing hardware and software solutions.
If your company is looking for real solutions  to real problems, we're the remedy to those other companies whose endless promises only cause you more confusion.  Check us out.  After all, service is our middle name!
Virtualno Ltd. offers businesses a cost effective solution to their computer service and support needs.   Here are some of the ways we may be able to help your business.
Virtualno Ltd. offers round the clock service as needed including emergency after hour service.

Virtualno Ltd. Business Support Offerings

  • Service Level Agreement
  • Support Contract
  • Hourly Service

Limited Scope Services

  • Virtualno Ltd. will assist your organization with limited scope projects such as mass workstation updates, altering network topologies, office moves, or other modifications your system requires, thereby reducing internal support costs.

Managed Service

Virtualno Ltd. Managed Services acts as an internal IT department which will provide routine computer system maintenance for your existing equipment and includes remote technical support using our world-class software. With Managed Services from Virtualno Ltd., we provide you with a single point of contact and accountability for all hardware, software and computer-related services. If at any time you are not completely satisfied with Virtualno Ltd.'s Managed Services, you can leave the program with no strings attached. In fact, we will even help you make the transition, although; we are confident that you will be delighted with our service.


We find that our clients save money by proactively maintaining their  computer systems instead of paying us to bring their computers back from a  critical situation. Maintaining your technology combined with industry  best practices minimizes cost, downtime and keeps employees productive.  Virtualno Ltd. managed Services will also give employees direct  access to our helpdesk where our technicians solve up to 70% of all  technical support issues remotely! This new effectiveness coupled with a  comprehensive maintenance plan will dramatically improve the reliability  of your computer systems and reduce your overall investment in  computer-related services.
Virtualno Ltd. managed Services was designed with Small and Mid Size Businesses in mind:

  • Proactive Maintenance – Virtualno Ltd.  Managed Services utilizes industry-recognized best practices to keep your computers secure and operating at maximum efficiently.
  • World-Class IT Support – We have invested in powerful support systems, along with techs that know what they are talking about. We are here to help small and mid-size businesses experience the benefits of computer system automation and proactive maintenance.
  • Weekly and Monthly Reports – We will send you scheduled reports via email with confirmation of all maintenance performed, problems resolved and recommended actions to prevent future issues.
  • The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. By using outsourcing as an overall management strategy, company leaders can focus company resources on the primary business of the organization and move ahead swiftly.

Remote Managed Services

Ever wonder how your competitor keeps their computer systems running smoothly? It is not just about monitoring that only lets you know something is wrong. It is not just about remote access that only lets you react to a problem. It is about a proactive, best-practices approach to keep your computer systems running smoothly. Remote Managed Services is the next evolution in computer systems management. Potential problems are prevented with our techs managed services. Computers stay working and people remain productive. When problems occur, we respond within minutes. Contact Virtualno Ltd. today for a free consultation and network review.

Of  big importance for the IT sector of the company is the


Unfortunately, there are only a few standard practices, and there are lots of different ways to organize an IT department. The biggest question to ask is whether you want a centralized IT department, a decentralized one, or a mix. A centralized IT department has one monolithic department with a clear hierarchical structure, centralized under one CIO or  IT executive. A decentralized IT department is organized so that tech support and IT resources are allocated separately to each business unit, and the IT professionals can either report up through the management team of that business unit or can still report up through IT while having the business unit set work priorities. 
Whether a centralized or decentralized model is best will often depend on a number of factors, including the size of the organization, the organization's culture, the geographic spread, and the line of business that you are in.


Software Training

Virtualno Ltd. is focused on personalized training for QuickBooks, MS Office, Photoshop and other products. Getting the right advice on how to best use software applications is important. Often it is easier to be shown the way by someone who knows the software to get you going quickly. We will not only show clients the recommended ways of setting up a business, but also provides procedures for managing accounting books, designing websites and more to ensure they have it right the first time. How much does it cost to waste 5 minutes here, 10 minutes there? When you add it up over just one year you will see that the time cost alone is staggering. Our training can remove those costly moments of indecision and save you time and frustration.


When it comes to protecting valuable computer data, most of us know that we should be making regular backups because a system failure can cause unthinkable hardship. Even with this knowledge, many customers live through each day without a backup for accounting data, databases, digital photos and other important files that are irreplaceable. Virtualno Ltd. is focused on providing solutions that help small businesses and home users protect their data without investing a lot of time and energy. For protection and complete recovery of data, customers turn to our experts.

Remote Data Backup

Do not let your business data disappear! Virtualno Ltd. offers easy affordable remote data backup services. If something goes wrong, you still have a copy. All data is secured for peace of mind. Never miss a backup. Your data is stored safely at a secure remote backup center.


Proactive monitoring is critical to the security, performance, and reliability of any computer network. We will remotely monitor your network and servers to identify and resolve minor issues before they cause business disruption. From hardware and software inventory to network usage and server uptime, Virtualno Ltd. provides your business with network monitoring and comprehensive reporting. Do not risk business downtime; call Virtualno Ltd. for a network assessment today!


As all the lifecycle is completed, at the end stage there is the beginning again. In other words that’s the ‘Consultation’. Whenever everything is working or not, or changes are needed, this stage is in use.

1. Technology Consulting

Our managed services lifecycle could be changed due to your needs.
Feel free to contact us!